Effective Date: July 10, 2023
Our Privacy Policy helps explain our data practices, including the information we process to provide our Services.
For example, our Privacy Policy talks about what information we collect and how this affects you. It also explains the steps we take to protect your privacy, like building our Services so delivered messages aren’t stored by us and giving you control over who you communicate with on our Services.
Information We Collect
TalkUp must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services.
The types of information we receive and collect depend on how you use our Services. We require certain information to deliver our Services and without this we will not be able to provide our Services to you. For example, you must provide your mobile phone number to create an account to use our Services.
Our Services have optional features which, if used by you, require us to collect additional information to provide such features. You will be notified of such collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature. For example, you cannot share your location with your contacts if you do not permit us to collect your location data from your device. Permissions can be managed through your Settings menu on both Android and iOS devices.
Information You Provide
Your Account Information. You must provide your mobile phone number to create a TalkUp account. If you don’t provide us with this information, you will not be able to create an account to use our Services. You can add other information to your account, such as a profile name and profile picture.
Your Messages. We do not retain your messages in the ordinary course of providing our Services to you. Instead, your messages are stored on your device and not typically stored on our servers. Once your messages are delivered, they are deleted from our servers. The following scenarios describe circumstances where we may store your messages in the course of delivering them:
Undelivered Messages. If a message cannot be delivered immediately (for example, if the recipient is offline), we keep it in encrypted form on our servers for up to 30 days as we try to deliver it. If a message is still undelivered after 30 days, we delete it.
Media Forwarding.When a user forwards media within a message, we store that media temporarily in encrypted form on our servers to aid in more efficient delivery of additional forwards.
We offer end-to-end encryption for our Services. End-to-end encryption means that your messages are encrypted to protect against us and third parties from reading them.
Consent to Message Permissions. By using TalkUp, you acknowledge and agree that certain message types require your explicit permission to access specific features and functionalities of your device. These permissions are necessary to enhance your messaging experience and provide you with the full functionality of our application.
Types of Messages and Associated Permissions:
Your Connections. Contact upload is an optional feature that by uploading phone numbers allows us to check which of your contacts in your device's address book are also TalkUp users. It also means we can update your TalkUp contact list when your contacts who aren't using TalkUp yet sign up later. When you grant TalkUp access to your device address book, TalkUp will access and upload the phone numbers in your address book typically daily, but this depends on various factors including how often a user uses TalkUp, including those of TalkUp users and your other contacts. We don’t collect any of the other information that could appear in your device address book including names, email addresses, etc. We care about your privacy and we don't share your contact list with third-party services. If you choose not to use Contact Upload you can still communicate with people who have TalkUp but certain functionality will be limited.
Automatically Collected Information
Usage And Log Information. We collect information about your activity on our Services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services, and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services; the features you use like our messaging, calling, profile photo, "about" information; whether you are online, when you last used our Services (your "last seen"); and when you last updated your "about" information.
Device And Connection Information. We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, app version, browser information, mobile network, connection information (phone number), language and time zone, IP address, device operations information.
Location Information. We collect and use precise location information from your device with your permission when you choose to use location-related features, like when you decide to share your location with your contacts or view locations nearby or locations others have shared with you. There are certain settings relating to location-related information which you can find in your device settings or the in-app settings, such as location sharing. Even if you do not use our location-related features, we use IP addresses and other information like phone number area codes to estimate your general location (e.g., city and country). We also use your location information for diagnostics and troubleshooting purposes.
Information Others Provide About You. We receive information about you from other users. For example, when other users you know use our Services, they may provide your phone number, name, and other information (like information from their mobile address book) just as you may provide theirs. They may also send you messages, send messages to groups to which you belong, or call you. We require each of these users to have lawful rights to collect, use, and share your information before providing any information to us. You should keep in mind that in general any user can capture screenshots of your chats or messages or make recordings of your calls with them and send them to TalkUp or anyone else, or post them on another platform.
We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customize, support, and market our Services. Here's how:
Our Services. We use information we have to operate and provide our Services, including providing customer support; improving, fixing, and customizing our Services; We also use information we have to understand how people use our Services; evaluate and improve our Services; research, develop, and test new services and features; and conduct troubleshooting activities. We also use your information to respond to you when you contact us.
Safety, Security, And Integrity. Safety, security, and integrity are an integral part of our Services. We use information we have to verify accounts and activity; combat harmful conduct; protect users against bad experiences and spam; and promote safety, security, and integrity.
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.
Send Your Information To Those With Whom You Choose To Communicate. You share your information (including messages) as you use and communicate through our Services.
Information Associated With Your Account Your phone number, profile name and photo, "about" information, last seen information, and message receipts are available to anyone who uses our Services, although you can configure.
Your Contacts And Others. Users with whom you communicate can store or reshare your information (including your phone number or messages) with others on and off our Services.
We store information for as long as necessary for the purposes identified in this Privacy Policy, including to provide our Services or for other legitimate purposes, such as complying with legal obligations, enforcing and preventing violations of our Terms, or protecting or defending our rights, property, and users. The storage periods are determined on a case-by-case basis that depends on factors like the nature of the information, why it is collected and processed, relevant legal or operational retention needs, and legal obligations.
If you would like to further manage your information, you can do that through the following tools:
Changing Your Profile Name And Picture, And “About” Information. You can change your profile name, profile picture, and "about" information at any time.
Deleting Your TalkUp Account. You can delete your TalkUp account at any time using our in-app delete my account feature. When you delete your TalkUp account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Deleting your account will, for example, delete your account info and profile photo, and delete your TalkUp message history. Be mindful that if you only delete TalkUp from your device without using our in-app delete my account feature, your information will be stored with us for a longer period. Please remember that when you delete your account, it does not affect your information related to the information other users have relating to you, such as their copy of the messages you sent them.
We may update this privacy policy from time to time by posting a new version on our website or within the App. You should check this page occasionally to ensure that you are happy with any changes.
If you have any questions or concerns about our privacy practices or this privacy policy, please contact us at wovoo.apps@gmail.com
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